Privacy Policy
Protecting your privacy
Chimera Brand Development Ltd is committed to protecting the privacy and security of your personal information. This privacy notice explains the types of personal data we may collect about you when you interact with us, and how we collect, use, store and keep that data safe through your use of our website and during and after use of any of the services we provide. It applies to anyone who uses our website or services.
It is important that you read this privacy notice together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting personal data about you so that you are fully aware of how and why we are using your data.
If you have any questions after reading this notice, please contact us using the details below.
Controller
Chimera Brand Development Ltd (Company number 16239401) with its registered office at 167–169 Great Portland Street, London, England, W1W 5PF is the controller and responsible for your personal data. This means we decide how we hold and use personal information about you. We are required under data protection legislation to notify you of the information contained in this privacy notice.
We may update this Privacy Notice from time to time. You are welcome to check it at any time or contact us using the details below.
Lawful bases for processing
The law on data protection sets out a number of different reasons (lawful bases) for which an organisation may collect and process your personal data, including:
Consent
In specific situations, we will collect and process your data with your consent. This might include when you complete an online form to receive information about us and our services. When Chimera Brand Development Ltd collects your personal data, we will always make clear why the data is necessary and for what purpose.
Contractual obligations
We need your personal data to comply with our contractual obligations when you use one of our services or we are preparing to enter into a contract with you.
Legal compliance
If the law requires us to, we may need to collect and process your data. For example, we can pass on details of people involved in fraud or other criminal activity affecting Chimera Brand Development Ltd.
Legitimate interests
In specific situations, we may require your data to pursue our legitimate interests in a way which you would reasonably expect when we pursue our aims and objectives as an organisation and which does not materially impact your rights, freedoms or interests.
When we collect data
When you contact us (for example by email, contact form or phone), we may collect your name, postal address, email address and telephone number. For your security, we keep all data with appropriate organisational and technical safeguards to keep information safe. When we interact with you we may also collect notes from our conversations with you and details of any complaints or comments you make. Where the law requires this (for example, age‑restricted services), we may record your age for identity purposes. We may use technology such as cookies or similar technologies to help us deliver relevant content in future communications.
We will only ask for and use your personal data for the purpose stated at the point at which it is collected. If we believe your data is no longer needed for this purpose, we will not process it further. We will never sell your data or pass it to third parties for their own marketing.
If you interact with us via social media, we may collect your social media username to help us respond to your comments, questions and feedback. The data privacy law allows this as part of our legitimate interest in understanding our clients and improving our services.
If and when you wish to change how we use your data, see Your rights below.
What we do with your data
We may use your personal data to:
- provide services you ask us to deliver;
- respond to your queries, refund requests and complaints;
- send service communications required to fulfil our contract with you (e.g. project updates, invoices, notices);
- send non‑marketing surveys and feedback requests to help improve the way we communicate and deliver services (legitimate interests);
- comply with legal obligations (for example, record‑keeping and tax);
- detect and prevent fraud or other criminal activity affecting Chimera Brand Development Ltd.
Marketing
We may send you relevant and personalised communications by post on the basis of our legitimate interests (following appropriate assessments). You are free to opt out of receiving marketing materials from us at any time.
We will only send you marketing by email or SMS with your consent (which you can withdraw at any time) or where otherwise permitted by law.
Sometimes we are required to inform you about certain changes, for example updates to this Privacy Notice or where we have a legal obligation. These administrative messages will not include marketing content and do not require prior consent when sent by email. If we did not use your personal data for these purposes, we would be unable to comply with our legal obligations.
To display the most relevant content to you on our website, we may use data we hold about your previous visits. [See our Cookies Notice for more details.]
Data retention
Whenever we collect or process your personal data, we will only keep it for as long as is necessary for the purpose for which it was collected. At the end of that retention period, your data will either be deleted completely, put beyond use or anonymised.
International transfers
The UK and EEA include all EU Member countries as well as Iceland, Liechtenstein and Norway. We may transfer personal data that we collect from you to third‑party data processors in countries outside the UK/EEA (for example, where we store data in a cloud service). Where we do so, we will ensure appropriate safeguards are in place to ensure your data receives protection equivalent to that in the UK/EEA and we will treat the information under the guiding principles of this Privacy Notice.
Your rights
You have the following rights in relation to your personal data:
- Access – to request a copy of the personal information we hold about you. This is free of charge and will be supplied to you within one month of your request.
- Rectification – to request correction of inaccurate or incomplete data we hold about you.
- Erasure – to ask us to delete your data where we have no lawful basis to continue using it.
- Restriction – to request we suspend the processing of your data in certain circumstances.
- Portability – to request we transfer your data to you or a third party.
- Objection – to object to processing based on legitimate interests and to direct marketing at any time.
- Consent withdrawal – where you have given consent to processing, to withdraw that consent at any time.
To exercise any of these rights, please contact us using the details below. To protect the confidentiality of your information, we may ask you to verify your identity before proceeding with your request. If you authorise a third party to submit a request on your behalf, we will ask them to prove they have your permission.
You are free to opt out of hearing from us by any channel at any time, unless we have a legal obligation to communicate with you.
Complaints
If you feel that your data has been handled incorrectly, or you are unhappy with our response to any request you have made regarding the use of your personal data, you have the right to complain to the Information Commissioner’s Office (ICO), the UK regulator for data protection: 0303 123 1113 or https://www.ico.org.uk/concerns.
If you are based outside the UK, you have the right to complain to the relevant data protection supervisory authority in your country.
Contact details
By post
Chimera Brand Development Ltd
167–169 Great Portland Street
London
England
W1W 5PF
By email
By Telephone